Refund & Withdrawal Policy

A Lookmax Analyzer purchase supplies personalized digital content generated from the report shown before checkout. Delivery begins immediately after successful payment by unlocking the paid report in your browser. Eligible reports may also include a limited AI Appearance Coach allowance that is used on demand.

The product is not a physical item and cannot be returned in the way a physical product can. Once personalized content has been supplied, purchases are normally final except where this policy or applicable law provides otherwise.

Before paid checkout, we ask you to expressly request immediate delivery during any applicable withdrawal period and acknowledge that beginning delivery may cause you to lose a statutory right of withdrawal where the law permits.

The exact effect depends on the law that applies to you and on whether the purchase is legally treated as digital content, a digital service, or a mixed supply. We do not rely on this acknowledgment where the law does not permit the relevant right to be waived.

Contact us if:

• you were charged more than once for the same intended purchase;
• the payment succeeded but the paid report did not unlock;
• the delivered product materially differs from the checkout description;
• the purchase was unauthorized;
• the digital content is defective and we cannot restore access or repair it; or
• applicable law gives you a refund, withdrawal right, or other remedy.

Depending on the circumstances, the appropriate remedy may be restored access, correction, replacement delivery, a price reduction, or a refund.

The plan-specific coach allowance—five answers with an eligible Full report or ten with an Advanced report—is an included feature, not a recurring subscription. Unused questions do not create a separate cash balance and are not independently refundable after the core personalized report has been delivered.

If a technical failure prevents an answer, it should not consume an included question. If coach access remains unavailable, contact support so we can restore the feature or provide another remedy where required by the purchase terms or applicable law.

Email [email protected] and include the approximate purchase date, amount, email used at checkout if applicable, and a description of the problem. Do not send complete card details or sensitive information.

We may ask for a Stripe receipt, purchase reference, or other limited information needed to verify the transaction. This policy should be read with our Terms & Conditions and Privacy Policy.